Section 1 Hire instructions
1.1) what to bring
1.2) Refundable deposit
1.3) Collection and return of the bike box
1.4) Hand Delivery
1.5) Delivery address
1.6) Bikes that do not usually fit in the bike box
1.1) What to bring- Upon collection or delivery of the bike box please bring/have available 1 form of Photo ID and a £50 refundable deposit. We require the ID for us to photocopy and The refundable deposit is taken in cash.
1.2) Refundable deposit –We take a £50 refundable deposit (this is always taken in cash upon delivery or collection of the bike box). This is held for the duration of your trip. Once the bike box is returned in good condition the £50 refundable deposit will be returned to the customer in cash.
1.3) Collection and return of the bike box-You may collect and return the bike box within our opening hours from our HQ in Kingston upon Thames KT2 5BW. If you feel that you will not be able to collect or return the bike box within these times please call us on 07870409634 before making your booking and we may be able to help you.
Section 2 Period of Hire
2.1) When hire commences
2.2) Lost or stolen
2.3) Your bike
2.4) Return of the bike box
2.1) When hire commences- The period of hire commences when the equipment passes from the owner (Bike Box Rental) to the person hiring the bike box.The period of hire shall continue until possession of the equipment passes back to the owner (Bike Box Rental).When the bike box is in the possession of the customer hiring the bike box, the bike box then becomes their responsibility if anything happens to the box. i.e if it gets lost, stolen or damaged.
2.2) Lost or stolen- If the bike box is lost or stolen whilst in the possession of the person hiring the bike box they will be required to pay a fee of £345 to cover the cost of the lost box.If the bike box gets damaged whilst in the care of the Hirer, they shall pay all costs incurred for the repairs to damaged equipment. The Bike box shall always remain the property of Bike Box Rental.
2.3)Your bicycle- At bike box rental we accept no responsibility for damage incurred to your bicycle whilst it is packed in a bikeboxalan.
2.4) Return of the bike box- If the hirer is unable to return the box on the day they stated they will be charged £7 per day for every day over the stated amount of days (this will be taken from the £50 deposit). The hirer can contact the owner to explain if they have incurred any problems that will stop them from returning the box on the stated day. If the owner thinks it is a valid reason then the charge will be reduced to the standard daily rate of £4.99 per day for every extra day that the box is required.
Section 3 Bike packing service
3.1) About the service
3.2) Bikes we do not pack
3.1)About the service- We offer a bike packing service for the customer. This service is an extra and costs £10. We will pack your bicycle into the bike box that you have hired from us. We will pack the bicycle at our HQ in kingston Upon Thames when the customer picks up the bike box or when we deliver the bike box to the customers address that they have provided us with.
3.2) Bike we do not pack- Due to the varying geometry of Down hill mountain bikes and 29 inch wheel base mountain bikes we unfortunately do not offer a packing service for these. It is very hit and miss whether they will fit into our boxes. If you are unsure whether or not your bike will fit into one of our bike boxes then please contact us before renting a bike box and we will do our best to either help you try and get your bike into a box or offer you advice on what other options you have.
Section 4 Discount codes
4.1) Discount codes
4.1) Discount codes- We offer different levels of discount codes for our bike box rental service. We offer a discount for signing up to our newsletter and we also offer a special rate for local triathlon and cycling clubs members.