Here are some of the questions frequently asked by our customers when renting a bike box. If you have any other questions, please contact us and we’ll be happy to help.

Where do you deliver to?

We offer home delivery to a selection of London and Greater London post codes around Kingston-Upon-Thames. You can check if we can hand deliver to you by visiting the basket and using the shipping calculator. If we are unable to deliver to you, collection is available from our HQ in Kingston-Upon-Thames. Delivery and collection is available outside of our office hours from a location in Teddington. If you require collection or drop off from our Teddington location then please email or call us before booking a bike box.

Does it fit in my car?

Unfortunately we cannot provide information on every make of car. However, we have had experience squeezing them into very small cars such as a Mini Cooper – we advise to have a quick check with a measuring tape (bike box dimensions – height 92cm, length 113cm, width 32cm). If you’re still unsure please contact us and we will do our best to guide you on the most appropriate options.

Flight allowances for common airlines

Please make sure that you have checked with your airline at least a week in advance to make sure that they have not changed any of their oversized baggage allowances. We have compiled a list of common airlines from London airports with their weight restrictions. See list here. *** Please note these are valid as of 30 September 2014 and may be subject to change.

Mountain Bikes with 29 inch wheels

For the moment we do not offer a bike box rental service for Mountain bikes with 29 inch wheels. However, we are currently looking into solutions to serve this market.

How to pack the bike box

Watch the video of how to pack the bike box here.

Discount codes

If you are a local London cycling or triathlon club and would like to benefit from our discount codes for your members, then please contact us.

Dimensions of the bike box inc. weight

Maximum height: 92cm.

Maximum length: 113cm.

Maximum width: 32cm.

Weight: 11.2kg.

How to book a bike box
  1. Book through our online booking and payment system or call us to book over the phone. If the date is ‘green’ on the online booking calendar then this means that there are boxes are available.
  2. Once we have received your booking you will receive a confirmation email.
  3. On the day that the bike box is dropped of to you or you pick it up from our HQ,  you will be required to bring  two forms of identification, which will be photocopied. (e.g passport, driving license) and a £50 refundable in deposit in cash.
  4. On the day or the day prior to your rental commencing we will send you an email to reconfirm your booking and pick-up/delivery times (please check your spam folder if you have not received the email).
  5. When you return the bike box in working order your £50 deposit will refunded.
Emergency/last minute bike box hire

If you need a bike box last minute, please give us a call and we’ll endeavour to see if we can do something for you. We may even be able to get you a box tonight – **subject to availability. Ideally, we prefer customers to book at least a week in advance.

What is the closest train station?

Kingston-Upon-Thames (on the Waterloo overground) is a 2 minute walk to our HQ.

What payments do you take?

We use PayPal express as our main payment gateway. We can accept major cards such as Visa, Matstercard act. We also accept PayPal.

How do I return my box once I've finished with it?

You can either drop your bike box at our HQ in Kingston or opt for home pick up (depending on your location). If you have chosen to drop the bike box back yourself then please check the opening times for the day your box is due back and someone will be waiting for you at our HQ. *** Please call us if you cannot make this time and we will do our best to accommodate you (additional charges will apply for late returns).

What happens if my bike box is damaged or lost?

Unfortunately we cannot offer any insurance. The customer is solely responsible for the bike box once it is in their possession. If lost or stolen the customer will be required to pay the RRP of the bike box.